Frequently asked questions
Orders & Customization
Q: Can I customize my own design?
A: Absolutely! Please visit the start from scratch page to fill out the form and get started. The designs on our site are 100% original and hand drawn. We can create something unique for your vision.
Q: Is there a minimum order quantity?
A: For regular shop orders, no. Wholesale orders do have minimums. Please submit a wholesale form to connect.
Q: What types of items can you embroider?
A: We embroider on hats, shirts, jackets, bags, towels, baby items, and more! If you’re not sure, just ask—we’re happy to help.
Q: Can I use a copyrighted logo or image?
A: We can only embroider designs that you have the legal rights to use. If it’s your logo or original art, no problem!
Q: How much does custom embroidery cost?
A: Pricing depends on the size and complexity of the design, number of items, and item type. We’re happy to give you a quick quote! Please visit the start from scratch page to fill out the form and get started.
Turnaround Time & Shipping
Q: How long does it take to receive my order?
A: Our typical turnaround time 3-4 business days for regular sop orders. Custom and wholesale orders vary based on quantity and complexity.
Q: Do you ship nationwide?
A: Yes! We offer shipping across the U.S. Standard and expedited options are available at checkout.
Q: Do you offer local pickup?
A: If you're in the Santa Rosa Beach, FL area yes! We offer free local pickup. Please submit a support ticket before completing your work to coordinate.
Q: How much does shipping cost?
A: Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Payment
Q: What forms of payment do you accept?
A: We accept all major credit cards and PayPal. For custom, small batch and wholesale orders invoices are provided.
Care & Quality
Q: How do I care for embroidered items?
A: Wash inside out in cold water and tumble dry low (or hang to dry). Avoid bleach and high heat to keep your embroidery looking fresh.
Orders
Q: What if there’s an issue with my order?
A: We want you to love your order! If there’s a problem, let us know within 7 days.
Still Have Questions?
No problem! submit a support ticket — we're always happy to help.