Frequently asked questions
Orders & Customization
Q: Can I customize my own design?
A: Absolutely! Please visit the start from scratch page to fill out the form and get started. The designs on our site are 100% original and hand drawn. We can create something unique for your vision.
Q: Is there a minimum order quantity?
A: For regular shop orders, no. Wholesale orders do have minimums. Please submit a wholesale form to connect.
Q: What types of items can you embroider?
A: We embroider on hats, shirts, jackets, bags, towels, baby items, and more! If you’re not sure, just ask—we’re happy to help.
Q: Can I use a copyrighted logo or image?
A: We can only embroider designs that you have the legal rights to use. If it’s your logo or original art, no problem!
Q: How much does custom embroidery cost?
A: Pricing depends on the size and complexity of the design, number of items, and item type. We’re happy to give you a quick quote! Please visit the start from scratch page to fill out the form and get started.
Q: What if there’s an issue with my order?
A: We want you to love your order! If there’s a problem, let us know within 7 days.
Turnaround Time & Shipping
Q: How long does it take to receive my order?
A: Our typical turnaround time 3-4 business days for regular sop orders. Custom and wholesale orders vary based on quantity and complexity.
Q: Do you ship nationwide?
A: Yes! We offer shipping across the U.S. Standard and expedited options are available at checkout.
Q: Do you offer local pickup?
A: If you're in the Santa Rosa Beach, FL area yes! We offer free local pickup. Please submit a support ticket before completing your work to coordinate.
Q: How much does shipping cost?
A: Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Payment
Q: What forms of payment do you accept?
A: We accept all major credit cards and PayPal. For custom, small batch and wholesale orders invoices are provided.
Care & Quality
Q: How do I care for embroidered items?
A: Wash inside out in cold water and tumble dry low (or hang to dry). Avoid bleach and high heat to keep your embroidery looking fresh.
Still Have Questions?
No problem! submit a support ticket — we're always happy to help.